• Many false alarms and poor service1 votes
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  • Apr 17
  • Home Security
  • Houston, Texas
  • Security System
  • 10
  • REVIEW RATING 3/5

I was offered a packaged deal by Xfinity which included a security system. The services are on a trial basis. If I decide that I'm not satisfied with the new service, I will reconsider resuming my services with Protection 1. I am requesting the electronic withdrawals taken from Smart Financial be cancelled as of 4/20/15. All Protection 1 equipment issued is available for pick up. Please... Read more

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  • Mar 25
  • Home Security
  • Evanston, Illinois
  • Alarm System
  • 21
  • REVIEW RATING 4/5

We have had four false alarms in the past four months and six altogether in the past year. We pay an increasing amount to our police department for each false alarm that they respond to and Protection1 always calls the police before they notify us. Protection1 missed showing up for two separate service calls to look into the matter and they had us wait until the end of the time window for the... Read more

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  • Jan 28
  • Home Security
  • San Jose, California
  • Contract
  • 1
  • 1
  • 15
  • REVIEW RATING 3/5

Contract is a farce. Once you sign you c a n not get out. If you move for an emergecy you c a n not get out of it. Buyer beware. Read more

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  • Jan 27
  • Home Security
  • Opa Locka, Florida
  • Contract Cancellation
  • 34
  • REVIEW RATING 4/5

Let me say is in Spanish: La peor compañía *** que he tratado. Desde el vendedor que miente para hacer que uno firme un contrato, hasta el cobrador que trata al cliente como lo peor. Firme un contrato a 1 (un) año, a mas de $51 por mes, cuando lo normal es de $25-$30. Faltando un mes para que se venciera, envié cartas, mail, llamadas, etc. Y lo que me informaron es que mi contrato era por 3... Read more

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  • Aug 23, 2014
  • Home Security
  • Oklahoma City, Oklahoma
  • Home Security And Monitoring
  • 1
  • 1
  • 327
  • REVIEW RATING 5/5

Twice in the last few months two different "technicians" (as they called themselves) cornered me when I was outside in my front yard. They have a slick sales tactic. They told me the neighbors on either side of me had their service, which is a complete lie because I asked my neighbors after the first guy told me that. Both guys continued to try to interrogate me about my current home security... Read more

Was this review helpful? 3 1

  • Aug 19, 2014
  • Home Security
  • Gift Card
  • 134
  • REVIEW RATING 4/5

Protection one can not be trusted straight from the sales guy, They promise to repay you with a gift card to balance out the 149.00 dollar fee. They say give me a call and I'll bring the gift card to you. You can't get a hold of the sales guy. They are sure quick to take your money. There service is horriable. I pulled the system out of the wall, no contact from police at all. You call to cancel... Read more

Was this review helpful? 2 0

  • Aug 06, 2014
  • Home Security
  • Adrian, Michigan
  • Wrong Contract
  • 1
  • 1
  • 189
  • REVIEW RATING 4/5

I signed what I thought was a 22 month contract on an IPad signature. When I tried to see how much longer we have on it the agent told me it was a 44 year contract. We asked her to send paperwork that we signed and it had my signature but was added to a different contract. Do you think I can find my paperwork? Oh heck no! So now we're stuck but believe me when I say I will NEVER have them again.... Read more

Was this review helpful? 1 0

  • Jun 19, 2014
  • Advertisements and Cons
  • Stamford, Connecticut
  • Nonstop Recorded Commercial
  • 136
  • REVIEW RATING 2/5

I have called Protection One three times in the last month when our alarm was accidentally triggered because the volume is so weak on our keypad and my husband is hard of hearing. I was subjected to an unacceptably long wait during which a nonstop commercial played and I couldn't override it. I truly resent being taken advantage of in this fashion. Other companies either play music or allow... Read more

Was this review helpful? 1 4

Had a system installed. Was promised a good price and money returned from the other company. Since I was double billed. So after talking to customer service lady. Was extremely rude talking down to me. Was trying to bill me installation. For a no cost to me when installed. ADT is a better and cheaper businesse. And gas been around longer. Add comment

They charge $115 to replace a dead battery. They said the battery dies if your power goes out for longer than 6 hrs. Add comment

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