Protection One Complaints and Reviews

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Protection One
Main address: P.O. Box 49292 67201 Wichita KS
800-GET-HELP (800-438-4357), , pr@ProtectionOne.com
  • 74+3 mobile complaints
  • $18.1K claimed losses
  • $235 average
  • Show More
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  • Aug 23
  • Home Security
  • Oklahoma City, Oklahoma
  • Home Security And Monitoring
  • 1
  • 1
  • 75

Twice in the last few months two different "technicians" (as they called themselves) cornered me when I was outside in my front yard. They have a slick sales tactic. They told me the neighbors on either side of me had their service, which is a complete lie because I asked my neighbors after the first guy told me that. Both guys continued to try to interrogate me about my current home security... Read more

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  • Aug 19
  • Home Security
  • Gift Card
  • 30

Protection one can not be trusted straight from the sales guy, They promise to repay you with a gift card to balance out the 149.00 dollar fee. They say give me a call and I'll bring the gift card to you. You can't get a hold of the sales guy. They are sure quick to take your money. There service is horriable. I pulled the system out of the wall, no contact from police at all. You call to cancel... Read more

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  • Aug 06
  • Home Security
  • Adrian, Michigan
  • Wrong Contract
  • 1
  • 1
  • 62

I signed what I thought was a 22 month contract on an IPad signature. When I tried to see how much longer we have on it the agent told me it was a 44 year contract. We asked her to send paperwork that we signed and it had my signature but was added to a different contract. Do you think I can find my paperwork? Oh heck no! So now we're stuck but believe me when I say I will NEVER have them again.... Read more

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  • Jun 19
  • Advertisements and Cons
  • Stamford, Connecticut
  • Nonstop Recorded Commercial
  • 59

I have called Protection One three times in the last month when our alarm was accidentally triggered because the volume is so weak on our keypad and my husband is hard of hearing. I was subjected to an unacceptably long wait during which a nonstop commercial played and I couldn't override it. I truly resent being taken advantage of in this fashion. Other companies either play music or allow... Read more

Was this review helpful? 0 3

Had a system installed. Was promised a good price and money returned from the other company. Since I was double billed. So after talking to customer service lady. Was extremely rude talking down to me. Was trying to bill me installation. For a no cost to me when installed. ADT is a better and cheaper businesse. And gas been around longer. Add comment

They charge $115 to replace a dead battery. They said the battery dies if your power goes out for longer than 6 hrs. Add comment

     

  • May 31
  • Home Security
  • Tacoma, Washington
  • Alarm System
  • 165

Offered me a "free" home alarm system.Said that only 4 homes were getting this and she already had 3(the old do it now or you won't get this chance again routine). Said that they would give me $1500 to put a small sign in my yard to advertise for them. I live on a dead end street, who's gonna see it?Then I found out the scam. They give you a credit then get you for monitoring fees, replacement... Read more

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Rude agent banging on my door at 8pm to solicit this trash... more of a security threat than solution. Add comment

     

  • May 23
  • Home Security
  • Athens, Georgia
  • Alarm System
  • 94

Morons in the billing department who have overcharged me every month for the past 6 months, incompetent installers who made more repeat trips than i care to count, rude customer service after you sit on hold for 20 minutes....the list goes on. A+ BBB rating?! Bull$@#%^! The worst company i have ever dealt with....really. Can't wait for contract to expire. My goal now is to get the word out on how... Read more

Was this review helpful? 1 0

     

  • Nov 01, 2013
  • Advertisements and Cons
  • Alarm System
  • 1
  • 1
  • 119

System faults and failures let me to cancel and received talk down pressure to stay. Also will not be reimbursed for 2 months of prepayment. Robbed! Have had multiple false alarm issues with the Protection1 system. I've had to provide my key and pass code to neighbors to come in my house while I'm gone and have them shut the system down. Have had a Protection1 service inspect and give the okay... Read more

Was this review helpful? 1 1
 
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