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1.6 Based on 19 reviews
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If you cancel after THREE days of service you have to pay $750.00. You only have THREE DAYS to make up your mind. I was not informed of this, and when I asked about it, they basically said, "Too bad for you, that is standard practice for a service from any business." I didn't think that was true and said so, and they changed it to "standard practice for the security business." I still don't think thats true. I'll pay it because its... Read more

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Protection 1 monitored the alarm system at my business for 8 years. At the end of this period they had raised my rate to over $55.00 per month. When I found out that I could get almost the same service for $10.00/month I called them. They told me that they would have a sales rep call me right back. I waited a week and no one called. I faxed a cancellation letter with 30 days notice. Apparently that got their attention because someone called me... Read more

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HORRIBLE HORRIBLE HORRIBLE experience. First, they were never able to get my door lock to work properly, after I paid over 1k for the installation of my system. I signed up with ASG and almost immediately they were bought out by PRO1. Unfortunately I was unaware of this, and so I didn't open protection 1 mail. They had apparently not received the credit card numbers as a part of the buyout, and so my automatic payments were not being... Read more

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They are all scammers and want your money customer service sucks. They put into another contract without my knowledge.

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I was happy going ahead with Protection One as my security provider but only about like 2 weeks after 2GIG came out with their new GC3 control panel. Protection One wasn't giving an upgrade and I was pretty adamant that I didn't want the old 2GIG panel when a new one came out so I had to switch providers. Intrution recommended me a great company that was using the latest 2GIG panel. I'm really happy with them so far. Their video monitoring plan... Read more

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Protection One strong-arms customers when they need to make any changes to their service. Locking them into longer, new, contracts. They do not honor their word or their contracts. They like to pick and choose which contract they want to honor, as long as it suits them. They never provide anything in writing with the agreement and they do not share recorded conversations, only what they believe they hear. If you have a conflict with them, they... Read more

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I Canceled my Contract in Jan.2016. They still continue to withdraw money from my checking account even though there is no Auto Pay on account. This is the second time this year an unauthorized withdraw was made from my checking account by this company. I have been in contact with the office almost every day last week, trying to get answers. The person I talked to Monday morning (Sherry) stated that the refund had already been issued, and I... Read more

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RUN! RUN! RUN! If i actually got someone on the phone I was switched 14 times. I ask to switch the last 6 months of my contract from my rental property to my primary home. The will tell it's easy but now you get the catch, not only are they not good to their word the last conversation was when its switched you'll have to re-sigh a 3 year contract. This was just one issue tries my run as fast as you can to CPI ! Read more

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My company was with Protection 1 for 6 years. Not one time did anyone ever come out to do service. When we started having problems with the alarm, still no one came out. Then when we had enough and switched services, we received two more bills AFTER THAT DATE. Do not waste your time or your trust with these people. Especially avoid Melissa, Eric, and Rick in the customer service department. P.S. When Protection 1 sent their technician to... Read more

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Stuck in a 5 YEAR contract with this company. Have had to disable the system because of all the false alarms. Most recently had the fire department show up because I was trying to change the batteries on the smoke detector. Even after I told protection one the situation they sent the fire trucks anyway. Cost $700 to get out of the contract. Wish I was a lawyer. Hate this company!!!!!

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