Protection One Complaints and Reviews

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Protection One
Main address: P.O. Box 49292 67201 Wichita KS
800-GET-HELP (800-438-4357), , pr@ProtectionOne.com
  • 70+3 mobile complaints
  • $17.1K claimed losses
  • $231 average
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  • Jun 19
  • Advertisements and Cons
  • Stamford, Connecticut
  • Nonstop Recorded Commercial
  • 9

I have called Protection One three times in the last month when our alarm was accidentally triggered because the volume is so weak on our keypad and my husband is hard of hearing. I was subjected to an unacceptably long wait during which a nonstop commercial played and I couldn't override it. I truly resent being taken advantage of in this fashion. Other companies either play music or allow... Read more

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Had a system installed. Was promised a good price and money returned from the other company. Since I was double billed. So after talking to customer service lady. Was extremely rude talking down to me. Was trying to bill me installation. For a no cost to me when installed. ADT is a better and cheaper businesse. And gas been around longer. Add comment

They charge $115 to replace a dead battery. They said the battery dies if your power goes out for longer than 6 hrs. Add comment

  • May 31
  • Home Security
  • Tacoma, Washington
  • Alarm System
  • 66

Offered me a "free" home alarm system.Said that only 4 homes were getting this and she already had 3(the old do it now or you won't get this chance again routine). Said that they would give me $1500 to put a small sign in my yard to advertise for them. I live on a dead end street, who's gonna see it?Then I found out the scam. They give you a credit then get you for monitoring fees, replacement... Read more

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Rude agent banging on my door at 8pm to solicit this trash... more of a security threat than solution. Add comment

  • May 23
  • Home Security
  • Athens, Georgia
  • Alarm System
  • 58

Morons in the billing department who have overcharged me every month for the past 6 months, incompetent installers who made more repeat trips than i care to count, rude customer service after you sit on hold for 20 minutes....the list goes on. A+ BBB rating?! Bull$@#%^! The worst company i have ever dealt with....really. Can't wait for contract to expire. My goal now is to get the word out on how... Read more

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  • Nov 01, 2013
  • Advertisements and Cons
  • Alarm System
  • 1
  • 88

System faults and failures let me to cancel and received talk down pressure to stay. Also will not be reimbursed for 2 months of prepayment. Robbed! Have had multiple false alarm issues with the Protection1 system. I've had to provide my key and pass code to neighbors to come in my house while I'm gone and have them shut the system down. Have had a Protection1 service inspect and give the okay... Read more

Was this review helpful? 1 1

  • Sep 04, 2013
  • Home Security
  • Damage Claims
  • 68

To start off when the Technician installed the equipment I lost light in my dining room and back porch, which 5 months later still has yet to be fixed , then their billing department over changed my account the first month, and then 2 more months they took money out of my bank account twice each month, and took them almost 30 days the first time to get that extra money put back, and the second... Read more

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  • Aug 29, 2013
  • Home Security
  • Texas City, Texas
  • Salesman
  • 2
  • 109

The sales person who sold us protection one told us he would pay our remaining balance to vivint if we would switch to protection one. He texted us telling us he was going to send us a check to pay off balance & when we never received it during time we were supposed to I got concerned & got in contact with the salesman & he said he would cancel the check he sent & then send... Read more

Was this review helpful? 2 0

  • Aug 15, 2013
  • Home Security
  • Protection One Home Security System
  • 103

got a new front door installed ( had to remove and got thrown away old hardware) protection one will not come out and reinstall new hardware to front door because I will not purchase monthly monitoring service from them.. Its just something they cannot do... I am only putting the cost of the front door for value of loss but if the house is broken into , they are the ones who are to be judged on... Read more

Was this review helpful? 1 3
 
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