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I told them to forget it and cancelled my service with Protection One this week. They have lousy customer service. They overcharge you and raise your bill every year. I will never deal with this company again. They are also slow at contacting me when my alarm goes off...
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I canceled my service with protection one march 2, 2017. The representative told me to send an email with my account number and it would be done. They never mentioned I would owe an additional month of service .... I guess give them time to turn it off! This is...
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1.7
#1035489
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Loyal customer for 15 years. Decent customer service, fair service and equipment, subpar home visits...they took forever my last equipment upgrade, including leaving an old battery in plain sight and damaging a garage door opener they had no business using. I got over...
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Short Review for February 10, 2017, Other

Protection One
#1005964
2.8
Cancel my contract cutting down on finances and contract is over as of 2/9/17 no need for services thank you
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Protection One Customer Care Review

Protection One
#997835
1.0
Horrible costumer service, dishonest company, very long contract, all they want is your money, and cancellation will make you pay as if you're still in the contract, big scam company, stay away from it, hope this will help someone.
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Security System Review

Protection One
#964668
1.2
This company continues to phone my home once a month at 330am. I havent worked for my former company since becoming quite ill in 2010. I have blocked the numbers, they still call. My former co having discontinued business with them since 2011 cant stand their local office. This is the worse co i know of.
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Home Security Alarm Review

Protection One
#902130
1.8
Very poor customer service, stay away...nothing ever gets resolved and it's always your fault for not reading the fine print.
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My complaint is I work at 1669 College Park and I need to enter Apartments to do my job. and you can't even get a code for me to do my job . I find your tex Or Associates don't care or have lack of Interest of keeping a smooth operation. I'm into my third week of...
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#1007223
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I just got off a 30 min. phone call with Protection 1 because a $260 extra charge appeared on my account for "services performed" and "additional equipment". When I first signed up on the phone, the deal was instead of a FOB I'd get light sensors --which by the way are...
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Protection One calls me every week to tell me my alarm system did not perform as intended during its weekly test. When I call them to come out they will only do so while I'm at work. ??? Before this they made Saturday service calls. Now they don't. They won't come...
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I called and talked to Kaitlyn. She is one of the best representatives that Protection 1 has. Very reliable, knowledgeable, and checks everything to make sure about what you are saying. She needs to recognized for the Great customer service she gives. She follows...
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They will not tell you this but they will hide a 3 year commitment in the contract. If you must end service before that they will charge you $750!!!! Or they will try to strong arm you into new contract for 4 years. Total predatory pricing scam. STAY AWAY! I am...
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When we were notified that Protection One had taken over from ASG, I ordered an upgrade to the equipment. We paid an initial $189.00 and had our monthly charges automatically deducted from our account. Today I received notice from Protection One that our account is...
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Anonymous
Anonymous

Here's the finale to my complaint about this joke of a company. On September 20, 2016, I received the past due notice dated September 14, 2016 with the clear threat that my ac...

1.5
I liked
  • Equipment
I didn't like
  • Dishonest company
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Protection One is a complete ripoff. ..do not trust them. If you return the unused equipment they still charge you, in the amount of $75.00. They call it a restocking fee.....so you are paying yo put their unused equipment vavk on their shelf!!! I am outraged! !!!!!...
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