I just got off a 30 min. phone call with Protection 1 because a $260 extra charge appeared on my account for "services performed" and "additional equipment". When I first signed up on the phone, the deal was instead of a FOB I'd get light sensors --which by the way are...Read more
Protection 1 monitored the alarm system at my business for 8 years. At the end of this period they had raised my rate to over $55.00 per month. When I found out that I could get almost the same service for $10.00/month I called them. They told me that they would have a...Read more
My company was with Protection 1 for 6 years. Not one time did anyone ever come out to do service. When we started having problems with the alarm, still no one came out. Then when we had enough and switched services, we received two more bills AFTER THAT DATE. Do...Read more
I didn't like
- Security service
- Customer service
- Product failure and extremely poor customer service
I am dropping Protection One alarm service today. I am through with the service I have been a customer for 20 years. My 20 years of service does not mean anything to them. My home does not have an alarm, because they did not repair it and I've been without an alarm for...Read more
Protection One Installation Service Review
The technician is unprofessional and Customer service is terrible. When I asked about my bill, they told me to call the branch. They don't undestand their statement. The technician called them to email me twice but never received any when he was home to install. Actually he couldn't make it after I hour.
On september 10, 2015 I called to cancel my service, due to equipment problems. I have been a customer for 12 years. I got 2 automated calls a day for 2 weeks telling me there was an equipment problem. I told them I had canceled the service. They said that i had to...Read more
Contract is a farce. Once you sign you c a n not get out. If you move for an emergecy you c a n not get out of it. Buyer beware.Read more
We called Protection One to cancel our contract after a year because our company moved. They initially said okay. Then they said there would be an early termination fee, I asked how much. They said the entire balance of the contract, nearly $1800. They never installed...Read more
We called to Cancel and the Associate on the phone claimed to have closed it out. every month for six months we get a call to pay the bill. We don't even live there anymore. After 6 months and 10 calls and a $250 collection notice - Oh, you must cancel in...Read more
We have been with Protection 1 since 1992 and the recent incident has proven to me it has been a 20-years mistake: Someone at our firm recently triggered the alarm but no one from Protection 1 called. When we called Protection 1 we found out that because we switched...Read more
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