State: Massachusetts Clear all filters (5 of 140 reviews match)
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If you cancel after THREE days of service you have to pay $750.00. You only have THREE DAYS to make up your mind. I was not informed of this, and when I asked about it, they basically said, "Too bad for you, that is standard practice for a service from any business."...
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#884452
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I purchased a home with the security system already in place. As a single woman I signed on to the service and was never told that there was a three year service contract. I know this because I was not planning to live in this house for three years. After repeated...
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West Newbury, Massachusetts
I didn't like
  • Unexplained contract
#793577
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Protection One Home Security System Review

Came home alarm going off never called by company terrible service called protection one on hold 20 minutes terrible customer service requested to speak with supervisor no return call
1.0
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Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#783886
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They are out to bilk people through their contract scams and lies. I received a bill in March for my yearly monitoring. It included a charge for a service call, but that service was covered by my warranty plan, so they agreed to remove it. The rate shown on the bill...
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Anonymous
SHANNEL

We all have our opinions and they should BE respected as such. to agree with the ones that had their bad experiences...remember..'walk a mile in my shoes'? well I have walked...

Anonymous
Petra

My bill was paid in full on 7/29/13.The M.O. was cleared 8/5. I received a past due letter dated 8/12 and I have been called at home at least three times a day to pay my bill....

#409885
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After several years with no troubles with Protection 1 and verizon I switched to comcast and troubles began. I rec'd monthly calls that Prot. 1 wasn't receiving emergency signals from my home. After telling me it would cost $160 for them to just come in and...
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Anonymous
Protection 1

We would like to review your situation, please e-mail us your information at socialmedia@protection1.com Thank you.

Anonymous
Anonymous

People who are under contract whether for their cell phones, car service or any other service expects everything for nothing. Read your contracts where it STATES if anything i...

#367504
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