State: Massachusetts Clear all filters (5 of 141 reviews match)
If you cancel after THREE days of service you have to pay $750.00. You only have THREE DAYS to make up your mind. I was not informed of this, and when I asked about it, they basically said, "Too bad for you, that is standard practice for a service from any business."...
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Company wrote 0 public responses to the review from Jul 18, 2016.
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I purchased a home with the security system already in place. As a single woman I signed on to the service and was never told that there was a three year service contract. I know this because I was not planning to live in this house for three years. After repeated...
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Company wrote 0 private or public responses to the review from Feb 19, 2016.
West Newbury, Massachusetts
I didn't like
  • Unexplained contract
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Protection One Home Security System Review

Came home alarm going off never called by company terrible service called protection one on hold 20 minutes terrible customer service requested to speak with supervisor no return call
Company wrote 0 public responses to the review from Feb 04, 2016.
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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They are out to bilk people through their contract scams and lies. I received a bill in March for my yearly monitoring. It included a charge for a service call, but that service was covered by my warranty plan, so they agreed to remove it. The rate shown on the bill...
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Company wrote 0 private or public responses to the review from May 18, 2013.

We all have our opinions and they should BE respected as such. to agree with the ones that had their bad experiences...remember..'walk a mile in my shoes'? well I have walked...


My bill was paid in full on 7/29/13.The M.O. was cleared 8/5. I received a past due letter dated 8/12 and I have been called at home at least three times a day to pay my bill....

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After several years with no troubles with Protection 1 and verizon I switched to comcast and troubles began. I rec'd monthly calls that Prot. 1 wasn't receiving emergency signals from my home. After telling me it would cost $160 for them to just come in and...
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Company wrote 0 public responses to the review from Dec 14, 2012.
Protection 1

We would like to review your situation, please e-mail us your information at Thank you.


People who are under contract whether for their cell phones, car service or any other service expects everything for nothing. Read your contracts where it STATES if anything i...

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Contact Protection One

Mailing Address:
Protection One, Inc.
14847 West 95th Street
Lenexa, Kansas 66215
United States
(800) 438-4357

Protection One Products and Services

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