Protection One - Not been serviced for 2 years yet still want to charge one year of cancellation fee!
We have been with Protection 1 since 1992 and the recent incident has proven to me it has been a 20-years mistake: Someone at our firm recently triggered the alarm but no one from Protection 1 called.When we called Protection 1 we found out that because we switched over to VoIP phone Protection 1 is no longer connected to us.
That happened over 2 years ago so in effect we have been paying but not receiving any service for 2 years! Should they at least check the connection say once a year to make sure their customer is still ok? Oh wait, they will find out when they don't receive their high monthly fee! When calling Protection 1 it offered to send out technician to reconnect the wire for $138 for half an hour with no estimate for how long it will take.
No thanks I want to cancel. Then here is the good part, to cancel I need to pay for the remaining of a auto renewed contract (around $400) which was signed 20 years ago by someone no longer here!
On top of that, the original contract was signed with a different company who sold to Protection 1 with different term.This is simply the worst company with bad rep and unreasonable policy.
Monetary Loss: $1500.