Not resolved

We have been with Protection 1 since 1992 and the recent incident has proven to me it has been a 20-years mistake: Someone at our firm recently triggered the alarm but no one from Protection 1 called.When we called Protection 1 we found out that because we switched over to VoIP phone Protection 1 is no longer connected to us.

That happened over 2 years ago so in effect we have been paying but not receiving any service for 2 years! Should they at least check the connection say once a year to make sure their customer is still ok? Oh wait, they will find out when they don't receive their high monthly fee! When calling Protection 1 it offered to send out technician to reconnect the wire for $138 for half an hour with no estimate for how long it will take.

No thanks I want to cancel. Then here is the good part, to cancel I need to pay for the remaining of a auto renewed contract (around $400) which was signed 20 years ago by someone no longer here!

On top of that, the original contract was signed with a different company who sold to Protection 1 with different term.This is simply the worst company with bad rep and unreasonable policy.

Monetary Loss: $1500.

Had an Experience with Protection One?

Write a review


Terms of Service
Post Comment

We would like to review your situation, please e-mail us your information at Thank you

Wichita, Kansas, United States #621623

Each customer is encouraged to call in and test their system at least once a month.Customer's are told this upon installment of service.

If a customer does not do this, they have to take responsibility for the issues that may happen. I have been a P1 customer for years, and I follow the rules. I test my system monthly to make sure that it is working.

Just like your car, if you don't check your oil weekly, then it's your fault if your engine locks up because of low oil, not Jiffy Lube.People always want to blame someone else for a problem instead of taking responsibility for their part.

You May Also Like

Melaleuca Security - My sensors fell off too in 2012 ... Melaleuca Security "When I purchased my security system in 2012, my sensors fell off also so I used tape and glue. That worked. I did not like the long term contract, but..." Read more Vivint - Unfairly billed Vivint "After four years with Vivant, tried to switch my service and was told my 3 year contract had been auto renewed and i was billed $1275 for canceling my service...." Read more Advanced Security Integrated - Replace and Upgrade 4 Security Cameras Advanced Security Integrated "contacted this company to upgrade and replace 4 security cameras at my home at a cost of $929.33. 1. The night vision on two of the four cameras did not..." Read more Lorex - Terrible Company, beware Lorex "This is exactly the same problem I am having but in addition when I tried to cancel after a week they said I couldn't because of the speed that the..." Read more Lasership - Horrendous Lasership "Lasership messed up one of my Sephora orders, erroneously sending it from MA where I live, to Virginia, then back to MA. I didn't get it for another week, and..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Once again  Gasbike got me!!  my own fault for expecting anything different Gasbike "ordered a motor.. did not leave their place for 3 DAYS! took 10 days to get to me... AND they put a direct signature clause on the package !! nobody..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more