Product: Protection One Account Clear all filters (15 of 15 reviews match)
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Loyal customer for 15 years.Decent customer service, fair service and equipment, subpar home visits...they took forever my last equipment upgrade, including leaving an old battery in plain sight and damaging a garage door opener they had no business using. I got over...
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Product
Protection One Account
#1032642
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I just got off a 30 min.phone call with Protection 1 because a $260 extra charge appeared on my account for "services performed" and "additional equipment". When I first signed up on the phone, the deal was instead of a FOB I'd get light sensors --which by the way are...
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1.7
Product
Protection One Account
#997155
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When we were notified that Protection One had taken over from ASG, I ordered an upgrade to the equipment. We paid an initial $189.00 and had our monthly charges automatically deducted from our account. Today I received notice from Protection One that our account is...
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Anonymous
Anonymous

Here's the finale to my complaint about this joke of a company. On September 20, 2016, I received the past due notice dated September 14, 2016 with the clear threat that my ac...

1.5
Product
Protection One Account
I liked
  • Equipment
I didn't like
  • Dishonest company
#922358
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Once I have my refund(s), I have to go through the process of canceling my Debit card to make sure that Protection One does not charge me again, THEN I have to contact my other Utilities to give them the new number, so that my Auto Pays go through, so that I stay...
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Anonymous
Anonymous

The same thing happened to me. It's like they don't believe you when you tell them that you are cancelling your account. The auto-pays stopped for 5 months because my CC wa...

1.0
Product
Protection One Account
I didn't like
  • Dishonest company
#823037
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Protection one can not be trusted straight from the sales guy, They promise to repay you with a gift card to balance out the 149.00 dollar fee. They say give me a call and I'll bring the gift card to you. You can't get a hold of the sales guy. They are sure quick to...
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Product
Protection One Account
#523460
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To start off when the Technician installed the equipment I lost light in my dining room and back porch, which 5 months later still has yet to be fixed , then their billing department over changed my account the first month, and then 2 more months they took money out of...
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Product
Protection One Account
#444991
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Is PO ethical? No! A closed non-profit 501c3 children’s charitable organization (a 16-year customer) has continued to be billed on a cancelled contract. PO was notified in writing via USPS prior to the end of the contract and received payments through the contract...
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Anonymous
John Smith

There are much better Companies out there, that treat their customers much better.

Anonymous
Pat

So glad I looked up the reviews ,I'm looking for a good alarm system but sure don't want this one ,thanks everyone

Product
Protection One Account
#373906
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My wife contacted protection 1 on November 29, 2012 regarding after she discovered that Protection 1 was still taking payments out of my bank account. I had contacted Protection 1 back in September 2011 to cancel my services and the representative informed me that the...
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Anonymous
Protection 1

Dear Customer, Please contact socialmedia@ protection1.com so we can open an investigation into this situation. Thank you.

Bloomington, California
Product
Protection One Account
#364642
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ProtectionOne charges for another month of service if you cancel after the 1st day of you present billing cycle. Customer service can't cancel your services and doesn't provide you with the email for account servicing to make the request. You must call the...
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Anonymous
Linda Peters

How do I cancel my account?

Anonymous
Anonymous

I am trying to cancel my service becouse financial problems e mail is paolahernandez4646@gmail.com and my address is 3618 tamfield dr houston texas 77066 ...

Product
Protection One Account
#332271
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I was a long time customer, over 10 years with protection 1 and needed to cancel service. I had heard poor reviews from other customers but had okay experience until trying to cancel. So far it has taken 4 phone calls and 2 emails to close account. Company keeps...
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Anonymous
Alex Phi

I am sorry to hear of the issues you have had. Protection 1 prides itself in maintaining a 95.5% customer satisfaction rating. I would love an opportunity to resolve any conce...

Product
Protection One Account
#321645
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