Product: Protection One Customer Care Clear all filters (0 of 23 reviews match)
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I converted my home phone from ATT land line to an Ooma VOIP service, never realizing that from that moment forward that the alarm could not communicate with Protection One who was happily charging me $21.94/month for absolutely nothing. No phone call about the lost...
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1.0
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Protection One Customer Care
I didn't like
  • Dishonesty
#1076152
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Protection One Customer Care Review

Horrible costumer service, dishonest company, very long contract, all they want is your money, and cancellation will make you pay as if you're still in the contract, big scam company, stay away from it, hope this will help someone.
1.0
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Protection One Customer Care
#997835
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Protection One calls me every week to tell me my alarm system did not perform as intended during its weekly test. When I call them to come out they will only do so while I'm at work. ??? Before this they made Saturday service calls. Now they don't. They won't come...
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Protection One Customer Care
#982480
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I called and talked to Kaitlyn.She is one of the best representatives that Protection 1 has. Very reliable, knowledgeable, and checks everything to make sure about what you are saying. She needs to recognized for the Great customer service she gives. She follows...
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Protection One Customer Care
#970001
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Protection One Customer Care Review

This company continues to phone my home once a month at 330am. I havent worked for my former company since becoming quite ill in 2010. I have blocked the numbers, they still call. My former co having discontinued business with them since 2011 cant stand their local office. This is the worse co i know of.
1.2
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Protection One Customer Care
#964668
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Protection One - Customer Care Review from Richmond, Virginia

Protection One is a complete ripoff. ..do not trust them. If you return the unused equipment they still charge you, in the amount of $75.00. They call it a restocking fee.....so you are paying yo put their unused equipment vavk on their shelf!!! I am outraged! !!!!! We decided to go with another company as i didn't want to install my own security system with cameras. ...what kind of security is that?!? Do not trust nor buy from this devil company. ..they are Imps!!!!!!
1.0
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Advertised vs Delivered
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Protection One Customer Care
#913739
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This is my third encounter, I have been a customer for 8 years, can’t wait until my contract expires. Yes, I regret, indeed I do, that I gave them a second chance. The CSRs are just an arrogant bunch that are under the impression that the customer is an inconvenience...
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Anonymous
Anonymous

A contract is between two parties. If one breaches that contract, as they apparently did by not providing the service you are paying for, then you should be able to get out o...

1.5
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Protection One Customer Care
I didn't like
  • Customer service
#892444
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Protection One Customer Care Review

They are all scammers and want your money customer service sucks. They put into another contract without my knowledge.
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Protection One Customer Care
#862812
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I purchased a home with the security system already in place. As a single woman I signed on to the service and was never told that there was a three year service contract. I know this because I was not planning to live in this house for three years. After repeated...
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West Newbury, Massachusetts
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Protection One Customer Care
I didn't like
  • Unexplained contract
#793577
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Morons in the billing department who have overcharged me every month for the past 6 months, incompetent installers who made more repeat trips than i care to count, rude customer service after you sit on hold for 20 minutes....the list goes on. A+ BBB rating?!...
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Protection One Customer Care
#489500
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