I signed up for Protection one over 10 months ago. When I talked to the salesperson on the phone, I clearly stated that I would only be in the home for 10 more months. I relocate for my job pretty frequently. However, I was broken into and didn't feel safe not having an alarm system. He told me not a problem.
So, installation person arrives, sets everything up. He was 2 hours late so he didn't arrive to my home until almost 6. He ran into issues when installing the system and wasn't finished until 9. He proceeded to tell me he had been up since 6 and really wanted to get home. He then brought out the 5-6 page contract in 7 point type for me to sign. In all honesty, I didn't read the contract in its entirety. He was telling me had to to get home, he hadn't eaten since noon, and I just was tired myself so I signed it without reading everything through.
I didn't realize until a month ago when I tried to cancel that the contract on paper was completely different than what the salesperson sold me on the phone. I called the customer service and asked them to pull up the recorded conversation. Conveniently, the every call is recorded option didn't work in my case. The phone call was not recorded. If it had been, they would have found that the salesperson very blatantly lied to me.
I cannot renew the contract in my new place because I am not allowed to install a security system per HOA rules. Most contracts offer you an out if you are unable to fulfil the requirements of the contract. Now I have to keep paying the monthly charge for something I can't use or pay $750 to cancel. Even cell phone contracts are only $250, plus they prorate the $250 over the 2 months!!!!
Product or Service Mentioned: Protection One Customer Care.