Four years with Protection One. No issues. Were merged with ADT, whom I avoided like the plague from Day 1 seven years ago. Moved, wanted to continue relationship, was lied to on phone by "Red Venture". Is that really your name? Contract terms were NEVER discussed. I'm...Read more
Well back on May 6th, my protection one box keep saying network failure. I know enough about network so I moved the box to another location. Then it quit working completely on March 12th. So I called in and they said I had a bad celluar card we will send you one. I...Read more
A salesman came to our door and said that he woud like to advertise their business by placing their signs on both sides of our corner lot and we declined because of the 5 year contract! He counter offered a two year contract to which we then accepted! However after the...Read more
Protection One - Junk don't get
2017 and I called and they said I was given a 36 month contract cell phones don't even do this. It's a scam at its finest.
We transferred our service from Florida to Charlotte NC...paid for over 3+years before being informed accidentally that our system was never attached to the monitoring part of their company...because they never had the service that would work without a land line...we...Read more
I didn't like
- Dishonest company
- Dishonest company stole our money
So I have had service for a year, signed a 36 month agreement when I started. We are moving to another location only to have to sign a new agreement, this time for 42 months... They are stating it is because of new equipment that is being used and the equipment is at a...Read more
- Ease of service
I didn't like
- Unexplained extra fees
After 16 years with ADT, we decided we will not renew our service contract with Protection 1. So I called them and informed them our decision of not-to-renew effective immediately, and before the new contract takes effective. The company rep first name Chris told me he...Read more
I didn't like
- For charging extra fees for not-to-renew service contract
Protection One - Break In while alarm was activated!!
Break in while protection one alarm was activated- demanded event history and was told by Protection One to find new alarm company because I was a dissatisfied customer.
Protection One - Pissed Consumer
My situation /circumstances has not been revolved and I don't believe it will; because that's what kind of company you are dealing with. Warning anybody whose thinking about services with this company; "Don't get sucked in"!!
Company very dishonest . Sales Rep. promises you one monthly price, but your bill is another price because it states different on contract. Customer Svc. Can't do anything about it unless Sales Rep. verifies ...u think u will b able to get hold of him, not a chance;...Read more
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