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We transferred our service from Florida to Charlotte NC...paid for over 3+years before being informed accidentally that our system was never attached to the monitoring part of their company...because they never had the service that would work without a land line...we...
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I didn't like
  • Dishonest company stole our money
  • Dishonest company
#1166816
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So I have had service for a year, signed a 36 month agreement when I started. We are moving to another location only to have to sign a new agreement, this time for 42 months... They are stating it is because of new equipment that is being used and the equipment is at a...
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2.3
I liked
  • Ease of service
I didn't like
  • Unexplained extra fees
#1164590
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After 16 years with ADT, we decided we will not renew our service contract with Protection 1. So I called them and informed them our decision of not-to-renew effective immediately, and before the new contract takes effective. The company rep first name Chris told me he...
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1.0
I didn't like
  • For charging extra fees for not-to-renew service contract
#1156259
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Protection One - Break In while alarm was activated!!

Protection One
#1151623
1.0
Details
Break in while protection one alarm was activated- demanded event history and was told by Protection One to find new alarm company because I was a dissatisfied customer.
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Value for money
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Protection One - Pissed Consumer

Protection One
#1097371
My situation /circumstances has not been revolved and I don't believe it will; because that's what kind of company you are dealing with. Warning anybody whose thinking about services with this company; "Don't get sucked in"!!
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Protection One - Service

Protection One
#1079737
1.9
Details
I have had bf in system for a few days which is battery failure and they test monthly and no one called me to tell me they were having trouble in my area i had to call to find out i have been with them 18 years and the bill constantally increases
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Advertised vs Delivered
Billing Practices
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Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
Website

Short Review on February 10, 2017

Protection One
#1005964
2.8
Details
Cancel my contract cutting down on finances and contract is over as of 2/9/17 no need for services thank you
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Company very dishonest . Sales Rep. promises you one monthly price, but your bill is another price because it states different on contract. Customer Svc. Can't do anything about it unless Sales Rep. verifies ...u think u will b able to get hold of him, not a chance;...
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#1084604
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I converted my home phone from ATT land line to an Ooma VOIP service, never realizing that from that moment forward that the alarm could not communicate with Protection One who was happily charging me $21.94/month for absolutely nothing. No phone call about the lost...
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1.0
I didn't like
  • Dishonesty
#1076152
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I told them to forget it and cancelled my service with Protection One this week. They have lousy customer service. They overcharge you and raise your bill every year. I will never deal with this company again. They are also slow at contacting me when my alarm goes off...
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#1048109
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I canceled my service with protection one march 2, 2017. The representative told me to send an email with my account number and it would be done. They never mentioned I would owe an additional month of service .... I guess give them time to turn it off! This is...
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1.7
#1035489
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Loyal customer for 15 years. Decent customer service, fair service and equipment, subpar home visits...they took forever my last equipment upgrade, including leaving an old battery in plain sight and damaging a garage door opener they had no business using. I got over...
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#1032642
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My complaint is I work at 1669 College Park and I need to enter Apartments to do my job. and you can't even get a code for me to do my job . I find your tex Or Associates don't care or have lack of Interest of keeping a smooth operation. I'm into my third week of...
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#1007223
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I just got off a 30 min. phone call with Protection 1 because a $260 extra charge appeared on my account for "services performed" and "additional equipment". When I first signed up on the phone, the deal was instead of a FOB I'd get light sensors --which by the way are...
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1.7
#997155
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