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A salesman came to our door and said that he woud like to advertise their business by placing their signs on both sides of our corner lot and we declined because of the 5 year contract! He counter offered a two year contract to which we then accepted! However after the...
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Anonymous
Anonymous

Same with us. Only we agreed on a lesser contract then apparently their iPad failed so I had to resign. We don’t even live in the house we had it installed in any more and I r...

Anonymous
Ray

They got us the same way. System failures are constant, nbever signed a 5 yr. contract with them. They claim we did and want 750.oo to cancel after 4 yrs. They contract with t...

1.0
#1216920
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Four years with Protection One. No issues. Were merged with ADT, whom I avoided like the plague from Day 1 seven years ago. Moved, wanted to continue relationship, was lied to on phone by "Red Venture". Is that really your name? Contract terms were NEVER discussed. I'm...
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1.0
#1293538
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Well back on May 6th, my protection one box keep saying network failure. I know enough about network so I moved the box to another location. Then it quit working completely on March 12th. So I called in and they said I had a bad celluar card we will send you one. I...
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#1271977
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We transferred our service from Florida to Charlotte NC...paid for over 3+years before being informed accidentally that our system was never attached to the monitoring part of their company...because they never had the service that would work without a land line...we...
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Anonymous
William

I sincerely hope you "got it in writing".Can you prove you paid for no service for the period in question ?If the answers to the above questions are both "yes" , it's time to ...

I didn't like
  • Dishonest company stole our money
  • Dishonest company
#1166816
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So I have had service for a year, signed a 36 month agreement when I started. We are moving to another location only to have to sign a new agreement, this time for 42 months... They are stating it is because of new equipment that is being used and the equipment is at a...
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2.3
I liked
  • Ease of service
I didn't like
  • Unexplained extra fees
#1164590
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After 16 years with ADT, we decided we will not renew our service contract with Protection 1. So I called them and informed them our decision of not-to-renew effective immediately, and before the new contract takes effective. The company rep first name Chris told me he...
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1.0
I didn't like
  • For charging extra fees for not-to-renew service contract
#1156259
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Protection One - Junk don't get

2017 and I called and they said I was given a 36 month contract cell phones don't even do this. It's a scam at its finest.
1.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1175060
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Protection One - Break In while alarm was activated!!

Break in while protection one alarm was activated- demanded event history and was told by Protection One to find new alarm company because I was a dissatisfied customer.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1151623
Reply to reviews
Company very dishonest . Sales Rep. promises you one monthly price, but your bill is another price because it states different on contract. Customer Svc. Can't do anything about it unless Sales Rep. verifies ...u think u will b able to get hold of him, not a chance;...
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#1084604
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Contact Protection One

Mailing Address:
Protection One, Inc.
14847 West 95th Street
Lenexa, Kansas 66215
United States
Phone:
(800) 438-4357
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Protection One Products and Services

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Protection One - Pissed Consumer

My situation /circumstances has not been revolved and I don't believe it will; because that's what kind of company you are dealing with. Warning anybody whose thinking about services with this company; "Don't get sucked in"!!
#1097371
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